Frequently Asked Questions

Student Classifications

  • First-year student housing on campus includes University Village, KSU Place I and University Village Suites at the Kennesaw Campus, and Howell Hall, Hornet Village, University Courtyard and University at the Marietta Campus. Upper class student housing includes Austin Residence Complex (ARC), KSU Place I and II at the Kennesaw Campus and Hornet Village, University Courtyard, University Commons and University Columns at the Marietta Campus.

General Meal Plans

  • Checking the balance of your Meal Plan (and Dining Dollars account) is easy! First, log in to the Meal Plan Portal using your KSU email address and password. Next, confirm your login using Duo. Once you’ve logged in, the system will display your Meal Plan, how many entries you’ve used, and how many you have remaining. The system will also provide a detailed overview of your Dining Dollars transactions and balance.

  • Yes! Meal Plans allow access to both The Commons (Kennesaw Campus) and Stingers (Marietta Campus) dining halls. Dining Dollars can be used at any restaurant on either campus.
  • If you live in on-campus housing, a Meal Plan is part of your on-campus room and board. Once Housing and Residence Life fees are applied to your student account, residential students receive a default Meal Plan based on your earned credit hours, and the cost is charged to your student account, which you can view on Owl Express.
     
    If you live off campus, purchasing a Meal Plan is easy. Please note that it will take 24 to 48 hours for a Meal Plan charge to appear on your student account, but your Meal Plan is activated immediately upon purchase if the semester is in session.

    1. Go to the Meal Plan Portal
    2. Log in with your NetID and password
    3. Choose an Access Plan or Dining Dollars amount (Please note that you can only select one option per transaction.)
    4. Select "Student Account" from the payment drop down option
  • If you want to add more entries or Dining Dollars, it is easy to do. Keep in mind this will not take the place of your current plan but add on to your current balance.

    1. Go to the Meal Plan Portal
    2. Log in with your NetID and password
    3. Choose an Access Plan or Dining Dollars amount (Please note that you can only select one option per transaction.)
    4. Select "Student Account" from the payment drop down option
  • Certain types of financial aid may be applied to board expenses (this is how Meal Plans are classified). Students are urged to be proactive in working with the Office of Student Financial Aid to secure aid that can be used for board expenses. Georgia’s HOPE Scholarship does not cover Meal Plan expenses.
  • Meal Plans are valid for only the semester for which they are purchased and any unused entries are forfeited at the close of the semester. Unused Dining Dollars carry forward from fall to spring semester only, and any unused Dining Dollars will expire on the last day of the spring semester's finals. Summer entries and Dining Dollars are valid during the summer semester only.
  • Follow the steps below to purchase a Meal Plan online and have the cost applied to your student account. You may also pay with a debit/credit card or KCash in one of the Meal Plan Offices. Please note that it will take 24 to 48 hours for a Meal Plan charge to appear on your student account, but your Meal Plan is activated immediately upon purchase if the semester is in session.

    1. Go to the Meal Plan Portal
    2. Log in with your NetID and password
    3. Choose an Access Plan or Dining Dollars amount (Please note that you can only select one option per transaction.)
    4. Select "Student Account" from the payment drop down option
  • Meal Plan charges for both residents and commuters are used to support our award-winning dining facilities. University Dining supports local businesses and food providers, national retail brands and over 500 staff members to assure our residents and commuters can focus on class, and not where they will get their next meal. Meal Plan charges help maintain our facilities and purchase needed equipment to run our operations. See the pie chart below:

Residential Meal Plans

  • If you live on campus, you are automatically assessed a default Meal Plan based on your earned credit hours. Residents with fewer than 60 earned credit hours will receive a Weekly 12 plan ($1,910 per semester). Residents with 60 or more earned credit hours will receive an Access 50 Meal Plan ($505 per semester). To learn more about your Meal Plan options, click on "Meal Plans," then "Residential Student Meal Plans" in the left navigation bar.
  • First, as stated by the Student Government Association (SGA) in their Meal Plan recommendations, the addition of a Meal Plan and dining hall at KSU will enhance the quality of campus life and increase student involvement on campus. Second, based on funding restrictions, the State of Georgia does not provide funding for auxiliary enterprises, which includes the construction of The Commons and Stingers. The combination of these factors led the Cabinet to approve the existing Meal Plan requirements, which became effective in Fall 2009.
  • Residential students can change or upgrade their Meal Plan through the academic drop/add deadline. Summer Meal Plans are optional. To change or upgrade your Residential Meal Plan, log in to Owl Express, click the "Student Services" tab, and then click "Meal Plan Selection." Once you've completed your Meal Plan change, you will receive a confirmation notice on your screen.
  • Residential Meal Plans are assessed each semester as part of your on-campus housing package; however, the cost of your Meal Plan is applied as a separate charge to your student account.
  • Students are unable to cancel their Meal Plan while residing on campus. The Meal Plan costs are included as a part of each residential student's License Agreement. To proceed through KSU's Housing Application, all students must review and acknowledge several terms and conditions, including the financial responsibilities of on-campus living and the current year's residential Meal Plan requirements.
  • At this time, financial exemptions are not offered; however, if you have a medical or religious dietary restriction, please submit a Meal Plan Exemption form. If you are experiencing difficulties covering the cost of tuition, fees and other expenses like your Meal Plan, students are encouraged to consult with the Office of Financial Aid to see if additional aid is available to them.
  • No. The system will notify University Dining of your room cancellation. This takes about 24 to 48 business hours after Housing and Residence Life processes the cancellation.

Faculty/Staff Meal Plans

  • KSU faculty and staff can visit the Meal Plan Office, inside The Commons on the Kennesaw Campus or Stingers on the Marietta Campus, to enroll in a Meal Plan. You can pay with a credit card or KCash, or choose to have your Meal Plan manually deducted from your paycheck to have the cost spread evenly over the remaining pay periods left in the semester. Faculty and Staff plans and Department plans carry over from the fall to spring semester.

Dining Dollars

  • Dining Dollars is a declining balance account that is loaded to your Talon Card and can be used to make sales tax–free food and beverage purchases on campus. You can save money by using Dining Dollars at any of our restaurants, The Market and many vending machines on campus. Students can also use Dining Dollars to receive a discounted door rate at The Commons or Stingers. Dining Dollars may be added at any time and carry over from the fall to spring semester. Any unused Dining Dollars will be forfeited after the last day of the spring semester's finals.

  • Dining Dollars are available only to currently enrolled students. All University Dining facilities do accept KCash, debit and credit cards.

Takeout Club

  • All-you-care-to-eat privileges when dining in do not include take out. If you would like to dine in and then take a box for later during the same visit, the cost is two Meal Plan entries.
  • No. All take-out containers for food must be provided by University Dining. Outside containers for food and beverages are not permitted.
  • Guests are permitted one take-out container per visit. The container may not be overfilled, and the lid must be able to close completely. All served items (e.g., steak, grilled chicken, hamburgers, etc.) will be limited to one portion per guest.
  • If you misplace your take-out container or token, the replacement containers cost $15.

Dining Accommodations

  • We are able to accommodate a variety of food-related allergies and preferences. We do realize, however, that there are some students with severe medical restrictions that we may not be able to accommodate. You can find our cancellation request form on the Documents page under the Meal Plan tab on our website.

Guest Dining

  • Students with Meal Plan entries can use their entries to bring guests into the dining hall. The Meal Plan holder must be present and dining with their guests. To promote safety in our dining halls, all KSU students, faculty, staff and guests are required to present a photo ID or Talon Card upon entry.

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